Hilary’s TherapiesThe Bowen Technique & Reiki
in Mildenhall, Suffolk

GDPR: General Data Protection Regulation Policy

Please see below my GDPR compliant Privacy Notice:-

What information is being collected?

Visiting one of my Clinics requires records of your personal details, such as date of birth, address, telephone numbers, email address and relevant medical information relating to your session.

Personal data about your presenting symptoms and treatment provided will also be documented in detail. You have access to this information at all times.

All data will be held in a locked filing cabinet.

No Client files are left on surfaces for other Clients to read.

Who is collecting it?

I am registered with the Information Commissioner as a Data Controller. I will collect data at the start of your first session. Some information may be requested by email to ensure the smooth running of your treatment. On occasion data from relevant medical notes / letters and scans may also form part of the data collected and be held by myself.

How is it collected?

Collection of data will happen via pen and paper note taking, secure email, text messages, occasionally photographs, videos and letters by mail. No personal data will be collected via social media.

Why is it being collected?

Data is collected to record, guide and document your progress. This facilitates effective communication with you for the best outcomes. It is also used to compare progress week by week and to highlight changes, action to be taken and a detailed record of treatment provided.

Data also helps us to carry out relevant research from time to time. All Clients will be informed and consulted regarding any research projects and can opt in or out of this. Unique reference codes will be used to transfer data.

How will it be used?

Data will be used to communicate appointments, session information, progress, relevant referrals and relevant consented media, such as my quarterly newsletter.

Who will it be shared with?

Data is rarely shared outside of the clinical environment. On occasion it may be necessary for information to be shared with another practitioner or medical service for referred treatment purposes. This will only occur with your informed consent and your full permission requested first.

What will the effect of this be on the individuals concerned?

No data is shared with third parties without consented permission
No data is sold to third parties
Data held on mobile phone is limited to names, telephone numbers, text messages & emails.

Is the intended use likely to cause individuals to object or complain?

I take data protection and privacy seriously and promote this philosophy to all the industry in relation to protecting client data.

The data mapping in place should never cause a client to object or complain. Any queries and complaints are taken seriously and investigated.

Bowen Practitioner
Gut Health Coach
Reiki Practitioner

If you are unhappy with how your data is being collected or held, please contact myself in the first instance, but if your query is not answered to your satisfaction, please contact the College of Bowen Studies at [email protected] or telephone 01373 461812

Alternatively, you can contact the Information Commissioner at the following address
Information Commissioner’s Office
PO Box 66

Reviewed 1/5/2020

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